FAQ
Clear answers, no fluff.
How Manorway Rentals works, who's in control, and what to expect.
Getting started
Who is Manorway Rentals for?
AI-Drafted • Human-Reviewed • Board-Controlled
Small landlords with 1 to 20 doors across single-family homes, duplexes, triplexes, and fourplexes. We are not built for institutional apartment operators, HOA boards, or short-term rental hosts.
Can I really run my rentals through this if I am brand new to being a landlord?
AI-Drafted • Human-Reviewed • Board-Controlled
Yes. The platform is designed for owner-operators who do not have a property management background. The AI team drafts everything — listings, screening summaries, notices, rent reminders, work orders — and you approve before it goes out. You learn the work by reviewing the drafts, not by reading a 400-page property management textbook.
How long does setup take?
AI-Drafted • Human-Reviewed • Board-Controlled
Most landlords with 1 to 5 doors are running their first rent reminder within a day. Adding a property is a single form: address, unit count, current rent, lease end date, tenant contact info. The AI team takes it from there.
The AI team
Who are Mira, Owen, Lena, Diego, and Rachel?
AI-Drafted • Human-Reviewed • Board-Controlled
They are the five named AI co-pilots that handle different parts of your rental operation. Mira drafts tenant communications and leasing work. Owen handles rent, late fees, and bookkeeping. Lena knows your state landlord-tenant law and fair housing rules. Diego dispatches maintenance vendors. Rachel handles after-hours tenant calls and triage. They are the same five agents that run HOAs through our sibling product, Manorway, with rental-specific prompts and tools layered on.
Does the AI ever do anything without me approving it?
AI-Drafted • Human-Reviewed • Board-Controlled
No. The AI drafts. You approve. Every notice served, every payment reminder sent, every vendor dispatched, every lease drafted — all of it goes through your approval queue first. You see the draft, you see the reasoning, and you decide whether it ships.
What if the AI gets something wrong?
AI-Drafted • Human-Reviewed • Board-Controlled
Every action and recommendation is logged with the reasoning behind it. If a draft is wrong, you reject it before it goes out. If something does slip through, the audit trail shows exactly what the AI proposed, what was approved, and when — so you can correct course and we can improve the prompts.
Compliance and the law
Does the platform know my state landlord-tenant law?
AI-Drafted • Human-Reviewed • Board-Controlled
Lena, the compliance co-pilot, is trained on state landlord-tenant law including required notice periods, security deposit limits, fair housing rules, and eviction process. She cites her sources. We are not lawyers — for actual legal disputes you should consult one — but for the routine compliance work (notice timing, deposit handling, lease language) Lena is your first line of defense.
What about fair housing?
AI-Drafted • Human-Reviewed • Board-Controlled
Lena reviews every screening summary and tenant communication draft for fair housing compliance. If a draft contains language that could be interpreted as discriminatory under the Fair Housing Act, she flags it before you ever see it. You approve every communication, but you are not the only set of eyes.
Are screening reports legal in my state?
AI-Drafted • Human-Reviewed • Board-Controlled
Yes — we integrate with screening providers that follow FCRA and state-specific rules. Lena also reviews the final adverse-action notice if you decline an applicant based on the screening report.
Pricing and plans
What are the two pricing tiers?
AI-Drafted • Human-Reviewed • Board-Controlled
Platform at $15 per door per month ($29 monthly minimum). You operate, the AI team drafts. Managed at $59 per door per month plus a flat $400 leasing fee per turnover ($99 monthly minimum). A dedicated Manorway operator handles day-to-day with the AI team — you check in once a month.
Is there a free trial?
AI-Drafted • Human-Reviewed • Board-Controlled
Early-access customers get the first month free on Platform, and the first 60 days at Platform pricing if they pick Managed. Once we exit early access, we will publish a standard trial offer.
Are there any hidden fees?
AI-Drafted • Human-Reviewed • Board-Controlled
No setup fees, no contract minimums beyond the monthly minimum, no maintenance markups, no monthly per-tenant charges. Managed has the $400 flat leasing fee per turnover (which replaces the traditional 50 to 100 percent of one month rent that PMs charge). Renewals are included.
Switching from a property manager
I already use a traditional property manager. How does this compare?
AI-Drafted • Human-Reviewed • Board-Controlled
Traditional PMs typically charge 8 to 12 percent of monthly rent collected plus 50 to 100 percent of one month rent as a leasing fee plus $100 to $350 for renewals. On a $2,000 single-family rental with one turnover per year, that is roughly $3,400 to $4,650 per year. Manorway Rentals Managed on the same property is $59 per month plus a $400 leasing fee — roughly $1,108 per year. You save around $3,000 per door per year, and you get the AI team in addition to a human operator.
What about my existing leases and tenant relationships?
AI-Drafted • Human-Reviewed • Board-Controlled
Existing leases roll over unchanged. We import the lease, the tenant contact info, the rent amount and due date, and the security deposit. Your tenants get a notice of the change, a new tenant portal login, and the same human (you, or your Manorway operator) for their questions.
Security and data
Where does my data live?
AI-Drafted • Human-Reviewed • Board-Controlled
Tenant and property data lives in a Supabase Postgres database with row-level security scoped to your account. We use AWS for storage and have a SOC 2 path on the roadmap once we are out of early access. Sensitive data (background reports, banking info) is encrypted at rest and never logged.
Can the AI see my tenants private information?
AI-Drafted • Human-Reviewed • Board-Controlled
The AI team has access to the data it needs to do its job and nothing more. Owen sees rent and payment history. Lena sees screening reports. Diego sees maintenance requests and vendor invoices. Mira sees lease terms and tenant contact info. Cross-domain access is limited to the specific workflow it serves.