CONCIERGE SUPPORT
We do the heavy lifting. You make the calls.
A dedicated specialist works alongside you on the Manorway Rentals platform: preparing vendor bids, drafting leases and notices, keeping the books, and running a 24/7 emergency triage line. You stay the manager of record. You approve every decision and you sign.
EMERGENCY LINE
24/7 emergency response
Included in your monthly fee.
Emergencies don't wait for business hours. Water intrusion, fire, security threats, electrical outages, and other life safety issues need someone to pick up the phone the moment they happen.
Tenants and you as the owner share the same dedicated emergency line. When it's activated, a real person answers, confirms the issue qualifies, dispatches a vendor you pre approved under the limits you set, and keeps you informed until the situation is resolved. Anything outside your standing instructions comes to you. Routine after hours messages route to morning triage so the emergency channel stays clear for true emergencies.
WHAT'S INCLUDED
Everything your portfolio needs to run.
We do the work with you, not instead of you. No upsells, no per item fees, no surprise invoices.
Dedicated specialist
One specialist who knows your portfolio. They prepare your monthly report, draft replies to tenant issues for your approval, and keep you organized. You stay the manager of record and the point of contact. Not a rotating queue.
Vendor coordination
We source and compare vendor bids and prepare the scope of work. You choose the vendor and authorize the job. We help you schedule and track it, and you contract directly with the vendor. No markups. You see what we see.
Bookkeeping and reporting
Licensed CPA partners keep your books. Monthly close, rent roll, AR aging, AP routing, capex planning, year end 1099s, and tax season support. Your rent still flows straight from your tenant to your own bank. We never hold your money.
24/7 emergency triage
A real person picks up after hours for emergencies (flooding, security, life safety) and dispatches the vendors you pre approved under the limits you set. Anything outside your standing instructions comes to you. Routine after hours messages route to morning triage.
Lease and notice drafting
We draft your leases, renewals, and statute aligned notices for your review and signature, and we prepare move in and move out inspections and deposit accounting. You sign and you serve. Manorway never signs a lease or serves a notice for you. Documented at every step.
Communication, drafted for you
Tenant notices, renewal outreach, and your monthly report, drafted using your portfolio context and reviewed by your specialist. They go out in your name with your approval. You stay the voice your tenants hear.
Local network coordination
Manorway is remote-first. When your portfolio needs a body on site — a showing, a move-in walkthrough, a periodic inspection — your specialist coordinates a vetted local agent or licensed inspector. They bill you direct at pass-through rates ($50 to $100 per hour). No markup. No kickback. You only pay when you use it.
YOUR EXPERT IS NEVER ALONE
One human. Five AI teammates. Your portfolio.
Your dedicated specialist does not work from a checklist and a single inbox. They drive the same five AI teammates every Platform customer gets. Mira preps the briefing, Owen runs the numbers, Lena pulls the citation, Diego scopes the bid, Rachel answers the call. Your specialist reviews the work, prepares the recommendation, and you make the call.
A TYPICAL WEEK
What your specialist is doing while you're at work.
AI handles the volume. The expert handles the judgment. You approve the decisions.
VS. TRADITIONAL MANAGEMENT
Modern stack. Honest pricing.
What concierge support looks like next to a typical property management firm.
| Item | Traditional | Manorway Concierge |
|---|---|---|
| Setup fee | Often $250 to $750 | $0 |
| Monthly fee | 8 to 10 percent of rent | $50 per door, flat |
| Leasing fee | Half to one month of rent | $0, included |
| Renewal fee | $100 to $350 | Included |
| Vendor markup | 10 to 20 percent | 0 percent |
| Showings & inspections | Bundled into fee | Local network, pass-through ($50-100/hr) |
| Contract length | 1 to 2 year contracts | Month to month, cancel anytime |
| Software | Bolt on tools and PDFs | Modern platform, included |
| After hours response | Voicemail, callback later | Live human for emergencies |
Traditional property management figures based on industry averages, 2026.
COMMON QUESTIONS
Things owners ask before signing.
How often will I actually hear from my dedicated expert?
A monthly owner report on the same day each month, plus a real time alert whenever a decision needs you. Standing portfolio check ins on request.
Where do you operate?
All 50 states. Manorway Rentals serves small landlords nationwide, with state specific landlord and tenant guidance built into the platform for the laws that govern your portfolio.
What's the contract length?
Month to month. No multi year contracts. If we don't earn it, you leave with full data export and warm handoff.
How does the vendor markup thing work?
It doesn't. We don't take a cut from your vendors. Bids come to you at the vendor's quoted price. Our fee covers our work, not theirs.
What about the AI? Is it making decisions for me?
No. AI drafts, summarizes, and surfaces. Every decision, sent communication, and financial action is reviewed by your dedicated expert and approved by you. See how we use AI.
We're already managed by another firm. Can you transition us?
Yes. We set up in parallel, help you keep your vendors, reconcile the books, and introduce you to your tenants. You stay the manager of record throughout.
Manorway Rentals is a software and support platform. We are not a licensed real estate broker or property manager, and we do not manage property on your behalf. You remain the manager of record for your rentals and make all decisions. Where you want a fully hands off licensed manager, ask us for a referral.
Ready to talk?
A short call. We learn about your portfolio, you see how we would support you, and we go from there.